Are there any films I can watch for free?

Yes. Click here to view our Mix Tape Vol. 1 strand, which contains eight films from across our selection, available to rent for free during the festival.

What’s included in the different types of film passes?

Film strands typically consist of between 6 and 8 films based around a similar theme or style (such as Documentary Shorts) and are £3.00. You can buy a pass of just the 24 nominated films for just £7.50, or the Full Festival Pass, which contains over 150 films from our Official Selection plus all guest strands for only £10.00.

How long is my pass valid for?

All passes will expire when the festival concludes on 29th November. We recommend purchasing your pass early for the best value!

Why are some films not available to me?

Due to restrictions in place on some films, we do not have permission to make them available to view outside of the UK. In order to ensure international audiences are still able to enjoy our festival, we have created a discounted version of the Full Festival Pass, featuring films which are available internationally - this can be found here. Please note that the price and availability of this pass will vary depending on your location. A full list of films not included in this pass can be found here.

Are film screenings on a certain date or time?

Not this year. With the exception of two shorts (Anna & Flesh), all films will be available throughout the festival and will be ready to screen as soon as a valid pass is purchased (excluding presale dates).

Do all films have subtitles or closed-captions?

The majority of our films are in English. Those that are not either have English subtitles embedded in the film file, or have English subtitles or closed captions available as an option on the video player. Some films have subtitles in other languages available. A full list of these films can be found on our Accessibility page online.

What are the system requirements?

You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can watch on Android phones and tablets using Google Chrome. You can also watch on iPhones and iPads using Safari. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.
Google Chrome, Firefox, Opera, Microsoft Edge or Internet Explorer. We recommend using the latest version of your browser as earlier versions may not be supported.
Internet Explorer on Windows 7 is no longer supported.
You will need a broadband or fibre internet connection - dial up will not work.

What are the requirements for Mac computers?

MacOS 10.12 or later. Google Chrome, Firefox or Safari. We recommend using the latest version of your browser as earlier versions may not be supported. You will need a broadband or fibre internet connection - dial up will not work.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

Can I watch content on my Android Device?

Yes, you can watch content using Google Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback. Try lowering the playback bitrate.

Can I Chromecast content?

Yes. You can stream films to your Chromecast via Google Chrome on Android devices, so long as both devices are connected to the same internet connection. To cast a film, open the player and select the Chromecast icon in the bottom-right corner.

Got a question which this page doesn’t cover? Contact us!